Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at montavelle@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at montavelle@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at montavelle@gmail.com.

RETURN & REFUND POLICY

Last Updated: June 2026

At Montavelle, customer satisfaction is important to us. Due to the personal-use nature of perfumes and fragrances, returns are accepted only under specific circumstances.

Eligible Returns

You may request a return or replacement if:

  • You received a damaged product.

  • You received a defective product.

  • You received an incorrect product.

  • The product is missing from the package.

The issue must be reported within 48 hours of delivery.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for:

  • Opened perfume bottles.

  • Used products.

  • Products purchased during clearance or special sale campaigns.

  • Products damaged due to misuse or improper handling.

Return Request Process

To initiate a return:

  1. Email us at support@montavelle.com.

  2. Mention your Order ID.

  3. Attach clear photos/videos of the issue.

  4. Our team will review the request within 2–3 business days.

Refund Approval

Once approved:

  • Refunds are processed to the original payment method.

  • Refunds may take 5–10 business days to reflect depending on your bank or payment provider.

Replacement Policy

Where applicable, Montavelle may provide a replacement instead of a refund.

Cancellation Policy

  • Orders may be cancelled before dispatch.

  • Once an order has been shipped, cancellation requests cannot be accepted.

Montavelle reserves the right to reject return requests that do not comply with this policy.