TERMS & CONDITIONS

Last Updated: June 2026

Welcome to Montavelle. By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website.

1. Acceptance of Terms

By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

If you do not agree with these Terms & Conditions, please do not use our website.

2. Products & Services

Montavelle offers fragrances, perfumes, and related products through its website.

We strive to ensure that all product descriptions, images, pricing, and availability information are accurate. However, we do not guarantee that all information is error-free, complete, or current at all times.

3. Pricing

• All prices displayed on the website are in Indian Rupees (INR).

• Prices are inclusive of applicable taxes unless stated otherwise.

• Montavelle reserves the right to modify prices without prior notice.

• Promotional offers and discounts may be withdrawn or modified at any time.

4. Order Acceptance

• Placing an order does not guarantee acceptance.

• We reserve the right to cancel or refuse any order at our sole discretion.

• Orders may be cancelled in cases of suspected fraud, payment failure, stock unavailability, pricing errors, or misuse of promotional offers.

5. Payments

We accept payments through secure third-party payment gateways.

Montavelle does not store or have access to your complete payment card information.

All transactions are subject to verification and approval by the payment provider.

6. Shipping & Delivery

Shipping and delivery timelines provided on the website are estimates only.

Montavelle shall not be held responsible for delays caused by:

• Courier partners

• Natural disasters

• Government restrictions

• Weather conditions

• Events beyond our reasonable control

For complete details, please refer to our Shipping Policy.

7. Returns & Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy.

Due to the personal-use nature of fragrances, certain products may not be eligible for returns.

8. Intellectual Property

All content available on this website, including but not limited to:

• Logos

• Brand names

• Product names

• Images

• Videos

• Graphics

• Website design

• Product descriptions

• Marketing materials

are the exclusive property of Montavelle and are protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

9. User Conduct

You agree not to:

• Use the website for unlawful purposes.

• Submit false or misleading information.

• Attempt unauthorized access to the website or its systems.

• Interfere with website security or functionality.

• Use automated tools to extract data from the website.

10. Product Disclaimer

Fragrance performance, longevity, projection, and scent perception may vary based on:

• Individual body chemistry

• Skin type

• Climate conditions

• Application method

Montavelle does not guarantee identical fragrance performance for every customer.

11. Limitation of Liability

To the maximum extent permitted by law, Montavelle shall not be liable for any indirect, incidental, special, or consequential damages arising from:

• Use of our website

• Purchase or use of our products

• Delivery delays

• Product dissatisfaction due to personal fragrance preference

Our total liability shall not exceed the amount paid by the customer for the specific order.

12. Third-Party Links

Our website may contain links to third-party websites.

Montavelle is not responsible for the content, privacy practices, or policies of such external websites.

13. Promotional Offers

• Discount codes cannot be combined unless explicitly stated.

• Promotional offers are subject to availability.

• Montavelle reserves the right to cancel orders involving misuse or abuse of promotional campaigns.

14. Changes to Terms

Montavelle reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice.

Changes become effective immediately upon publication on the website.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts having jurisdiction in Punjab, India.

16. Contact Us

For any questions regarding these Terms & Conditions, please contact:

Montavelle Customer Support

Email: support@montavelle.com

Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM IST