SHIPPING POLICY

Last Updated: June 2026

Thank you for shopping with Montavelle.

Order Processing

• All orders are processed within 24–48 business hours after successful payment confirmation.

• Orders are not processed, shipped, or delivered on Sundays or public holidays.

• During high-volume sale periods, dispatch timelines may be extended.

Shipping Timeline

• Metro Cities: 3–5 Business Days

• Tier 2 & Tier 3 Cities: 5–8 Business Days

• Remote Locations: 7–12 Business Days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

Shipping Charges

• Free Shipping may be offered on selected products, orders, or promotional campaigns.

• Any applicable shipping charges will be displayed at checkout before payment.

Order Tracking

Once your order is dispatched, you will receive a tracking link via SMS, WhatsApp, or email.

Delivery Attempts

Our courier partners generally make 2–3 delivery attempts. If delivery remains unsuccessful due to incorrect address, customer unavailability, or refusal to accept the order, the shipment may be returned to us.

Incorrect Address

Customers are responsible for providing accurate shipping details. Montavelle shall not be liable for delays or losses arising from incorrect shipping information provided by the customer.

Damaged Package

If the package appears tampered with or damaged at the time of delivery, please refuse acceptance and contact us immediately with photos and order details.